Product Return Policies:
We will credit or exchange for DEFECTIVE items only (minus the cost of shipping and handling, and subject to a 15 restocking fee. Please return the items in their original packaging within 30 days to the address on your packing slip. Items returned without original packaging will NOT be refunded, so please keep all packaging for the 30 day return period.
We do not keep all merchandise in inventory, in our warehouse. We cannot guarantee that a product listed as “In Stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. If any selected merchandise is temporarily out of stock, your paypal credit card will not be charged until the merchandise is shipped to you. Please note: Any items not in stock when you place your order will be shipped immediately when received from the manufacturer at no additional cost.
Back-orders (Out-Of-Stock Items)
Back-ordered products includes items that are not currently in stock. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you by email and ship it to you promptly. Back-ordered products usually come into stock within one week but can occasionally take longer. If your order is not ready to ship within 30 days, we will send you an update by email. If, for any reason, we determine that a back-ordered item will no longer be available, we will notify you immediately by email, cancel the item from your order. Note: We never charge your paypal credit card until the item ships; therefore, no adjustment will need to be made to your paypal credit card upon order cancellation.
Customs and Import Duties Information:
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; Cyclone Valves has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to plumbing products. We will not be held responsible nor will we issue credit for items seized by the customs service of any country. Customer Care will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, due to fluctuating order volume, there may be delays in our response time to your request. Please submit any requests by using the email forms located on our Customer Contact page.
Information Collection and Use:
Cyclone Valves LLC. is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Cyclone Valves collects information from our users at several different points on our website.
We request information from the user on our order form. Here, a user must provide contact information (like name email address and shipping address.) This if we have trouble processing an order, this contact information is used to get in touch with the user.
We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed cyclonevalves.com. The data is used to analyze trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We may, from time to time, partner with other parties to provide specific services that are of value to our users. Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party. We do not disclose any personally identifiable information about our users in our forums or in our messaging system. When a user sends a question to one of our experts via email, we may post that user’s question and our expert’s answer only after making sure that there is no personally identifiable information about the user.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our website.
This website may contain links to other sites. Please be aware that Cyclone Valves is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
We use email links located on the ’contact us’ page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders, we may file your comments to improve the site and program, or review and discard the information. Your personal information is only shared with third parties with your explicit permission.
This website takes every precaution to protect our users’ information. When users submit sensitive information through the website, their information is protected both online and offline. Our staff will not disclose any customer information, names or purchasing information to anyone outside of Cyclone Valves, unless required to do so by law. When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, which is its designation when you are just “surfing.” While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users’ information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desks. When they return, they must re-enter their password to regain access to your information. Furthermore, all of our employees are kept up-to-date on our security and privacy practices. Every quarter conducts in-house trainings on our customer care policies so that our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers’ information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage. If you have any questions about the security at our website, you can submit a Support Ticket: Correction/Updating Personal Information If a user’s personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can be done by emailing our Customer Support. firstname.lastname@example.org
Notification of Changes:
Shipping and Customer Billing:
To further ensure your privacy, all of Cyclone Valves products are delivered in brown boxes, which list Cyclone Valves LLC. as the return address. Moreover, on your credit card balance statements, all charges through paypal to your account by is also listed as Cyclone Valves LLC. Copyright / Patent Pending All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Cyclone Valves or its content suppliers and protected by U.S. and international copyright / trade mark laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of Cyclone Valves LLC. and protected by U.S. and international copyright laws. All software used on this site is the property of Cyclone Valves or its software suppliers and protected by U.S. and international copyright laws. The reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.
Cyclone Valves graphics, logos, and service names are trademarks of Cyclone Valves LLC. Cyclone Valves trademarks may not be used in connection with any product or service that is not Cyclone Valves, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Cyclone Valves. All other trademarks not owned by Cyclone Valves or its affiliates that appear on this site are the property of their respective owner, who may or may not be affiliated with, connected to, or sponsored by Cyclone Valves or its affiliates.
Use of site:
You may use or download material displayed on this website for noncommercial, personal use only. You must retain all copyright and other proprietary notices displayed on the materials contained in the website. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written permission by Cyclone Valves. You may not use any “page-scrape,” “grabber,” “spider,” “robot,” “deep-link” or any other program, automatic device, algorithm or methodology which accomplishes the same things, in order to access, acquire, copy, or monitor any portion of this website. Any use of the website which results in the depletion of website infrastructural resources is prohibited. When you use the website for an authorized purpose, you should include all proprietary notices without changing or hiding them. Cyclone Valves and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including and without limitation, if Cyclone Valves believes that customer conduct violates applicable law or is harmful to the interests of Cyclone Valves and its affiliates. Please check these Terms from time to time, as Cyclone Valves may change the Terms without notice and such changes are effective as of the time of posting at the time of the creation of such depictions.
Reviews, comments, stories:
Cyclone Valves enables its users to post reviews, comments, stories and other content to the site. By posting reviews, comments, stories or other content to the site, you grant Cyclone Valves and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licenseable right to use, reproduce, modify, adapt, publish, translate, create derivatives works from, distribute and display such reviews, comments, stories or other content throughout the world using any media. By submitting your name with any review, comment, story or other content to Cyclone Valves you expressly state that you grant and its affiliates and sub-licensees the right to use the name that you have submitted. You further state and warrant that your posting of reviews, comments, stories and other content to C site as well as any future usage, reproduction, modification, adaptation, publishing, translation, creation derivatives works from, distributing and displaying will not infringe upon or violate the rights of any third parties. You further state and warrant that Cyclone Valves holder of any rights, including, but not limited to, moral rights to such content, has completely and effectively waived all such rights and validly and irrevocably granted you the authority to grant the license as described above. You also permit any subscriber to access, display, view, store and reproduce such content for personal use. Subject to the foregoing, the owner of such content placed on Cyclone Valves site retains any and all rights that may exist in such content.
Cyclone Valves and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us in writing at Cyclone Valves LLC. Po.Box 806361 St. Clair Shores, Mi. 48080 or Email: email@example.com
Risk of loss:
All items purchased at Cyclone Valves are being shipped in accordance with a carrier’s shipping contract. This means that the risk of loss and the title to such items is going to be passed to a purchaser upon our delivery to a carrier.
This site is provided by Cyclone Valves on an “as is” basis. Cyclone Valves makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Cyclone Valves disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Cyclone Valves will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. You may view or use Cyclone Valves subject to the terms and conditions of this Agreement. You may download or print a copy of any information provided by Cyclone Valves for your personal use only. Any other use in framing, downloading, or printing a copy of any information provided by Cyclone Valves is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by Cyclone Valves. You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you. Cyclone Valves does not make any expressed or implied warranties, representations, or endorsements, including any warranties of title or non infringement of third parties’ rights, or implied warranties, of warranties of merchantability and fitness for a particular purpose with regard to any information or merchandise provided by or through Cyclone Valves, except as otherwise specified by Cyclone Valves. Cyclone Valves may contain links to websites operated by other parties. Other websites may provide a hypertext link to Cyclone Valves. Cyclone Valves is not responsible for the content or performance of those websites. Cyclone Valves does not operate or control those websites, and does not endorse or warrant any information, products or services provided through those websites.
Registration and Password:
You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify Cyclone Valves of any unauthorized use of your registration or password.
Limitation of liability:
You agree that CycloneValves.com is not liable for any indirect, direct, incidental, special, or consequential damages arising from the use, or the inability to use the material on this site, or the cyclone products contained herein.
Owned And Operated By Cyclone Valves LLC.
If you have questions regarding the use or design of Cyclone Valves, or if you are wondering if Cyclone Valves will work for you, please view our Products Section for your questions.
Cyclone Valves LLC.
806361 Greater Mack Ave.
St. Clair Shores, Mi. 48080
Call 313-610-7871 M-F 8:00 am-5:00 pm